Terms & Conditions

We understand that airlines change their flight schedules. If you have booked
and paid for a covid test and your flight changes, we will gladly accommodate a change
of date/time or issue a voucher for a later time. For flight cancellations or other extreme circumstances, we may be able to offer a refund which may incur 
a cancellation fee.

 

The customer takes full responsibility for the accuracy of the information provided. Utmost care should be taken, as we need to report to the Department of Health on your behalf, and incorrect details
could lead to an airline declining boarding.

Atter Pathology Services will do our absolute utmost to get our results to you by the next day;
however, by making an online booking you hereby acknowledge that the test results may take up
to 3 working days after the date of testing.

In the event of a delay of more than five days, a customer can then request a refund (up to eight days
after the initial test date). Any requests more than eight days after the event will be considered null and
void.

Medical aids – APS does not engage with medical aids. Customers will need to pay upfront for the
test. If you belong to a medical aid and want to claim for your Covid test, it is the customers
responsibility to understand exactly if and how you will be covered for Covid-19 testing. 

 

Atter Pathology Services shall not be liable to a patient for any loss or harm whatsoever in the process
of testing.