Question 1

How much do tests cost?

Accepted Answer

Question 2

Why should I get tested?

Accepted Answer

If you are showing any or all of the common symptoms of COVID-19, travelling or need to go for surgery.

Question 3

How far in advance do I need to book a test?

Accepted Answer

Ideally, at least 3 days before you need your result.

Question 4

When can I contact Atter Pathology Services?

Accepted Answer

Please email us anytime. We will respond as quickly as we can.

Question 5

How soon will I get my results?

Accepted Answer

Results will be released the day after testing. If you have not received your results timeously, please email results@atter.co.za.

Question 6

What is a positive test result?

Accepted Answer

A positive result indicates the presence of SARS- CoV-2 (COVID-19).   You should contact your doctor immediately for clinical guidance and management. Self-isolation is necessary for at least 10 days unless hospitalization is required.   For further information in South Africa, you should contact National Department of Health and National Institute of Communicable Diseases.   https://www.nicd.ac.za/ http://www.health.gov.za/   It is also recommended that all the people you have been in direct contact with in the recent past should undergo testing for SARS-CoV-2 (COVID-19).

Question 7

What is a negative test result?

Accepted Answer

A negative result means that SARS-CoV-2 (COVID-19) was not detected. Negative results do not necessarily exclude infection with SARS-CoV-2 (COVID-19) and should not be the sole basis of a patient management decision. Retesting is advised if clinically indicated.

Question 8

What does an 'undetermined' test result mean?

Accepted Answer

This indicates that the presence or absence of the SARS-CoV-2 RNA on the sample received could not be determine with certainty; most likely the result of the sample received containing a low viral load. We recommend retesting as soon as possible.

Question 9

How do I follow to find out my test results?

Accepted Answer

If you have not received a result 48 hours after testing, email results@atter.co.za.

Question 10

How do I change a booking, if my flight schedule has changed?"

Accepted Answer

Send us an email on bookings@atter.co.za

Question 11

What type of mask should I wear?

Accepted Answer

The American Centres for Disease Control and Prevention is a useful resource on this, click here to learn more

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